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Frequently Asked Questions

How do I know what size to order?
Please visit our Measuring / Sizing chart, located on the left side of the page, under More Information.

If you ever have questions about our sizes, please reach out to us on our Contact Us Page, located at the bottom of website.
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Do we have the option to choose between different colored visors?
The only mask that has multiple color options for the visor is the Equine Sun Visor.

The ESV Plus (Black) and ESV MAXX (Charcoal) do not have the option to choose a different color.
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Where are your products made?
Our products are manufactured and shipped out of Ohio.
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How can I do a return?
Please visit our Return Policy page, located at the bottom of website.
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Where do you ship orders to?
We currently ship orders to:
- North America
- Canada
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How can I contact you?
We would be happy to hear from you! Please visit our Contact Page, located at the bottom of website.
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Do offer monograms on the mask?
We do not offer any monograms on any of our masks.
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Do you no longer make Draft and Miniature sized masks?
We no longer make these sized masks since the sizes of these horses do vary.

If you ever have questions about our sizes, please reach out to us on our Contact Us Page, located at the bottom of website.
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Can I order a custom mask?
We do not make customizable masks anymore. We only offer the sizes listed for each mask and what comes on each mask.

Sheepskin edging and the Nose Cover are only offered on the ESV Plus and ESV MAXX.
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Do you have ready to go masks?
Our masks are custom-made when ordered, which usually take 1-2 weeks to be fully made, and unfortunately, no longer sell ready to go masks.
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