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Frequently Asked Questions

How do I know what size to order?
Please visit our Measuring / Sizing chart, located on the left side of the page, under More Information.
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I don't see many color options.
We are only offering the most popular color options for each type of mask, with no special customizations.
This will help serve our customers better with quicker delivery and will allow us to build an inventory of our products.
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Do you have ready to go masks?
Our masks are custom-made when ordered, which usually take 1-2 weeks to be fully made, and unfortunately, no longer sell ready to go masks.
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Where are your products made?
Our products are manufactured and shipped out of Ohio.
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How can I do a return?
Please visit our Return Policy page, located at the bottom of website.
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Where do you ship orders to?
We currently ship orders to:
- North America
- Canada
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How can I contact you?
We would be happy to hear from you! Please send us messaged on the Contact Us page or direct message us on Facebook or Instagram.
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Do you not do monograms anymore?
Unfortunately, we do not offer any monograms on any of our masks.
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Can I order a custom mask from you?
We do not make customizable masks anymore. We only offer the sizes listed for each mask and what comes on each mask.
Sheepskin edging is only offered on the Fly Mask, ESV Plus, and ESV MAXX and the Nose Cover is only offered on the ESV Plus and ESV MAXX.
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