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We offer a 90 day warranty on manufacturing defects on stitching. Although we use quality materials and workmanship, due to the nature of horses, we cannot guarantee the Equine Sun Visor or MAXX against tears, rubs or rips, and are not returnable. At our choice, we will either repair, replace or refund a product deemed to be a manufacturing defect. Sorry, but we do not refund shipping charges. Please contact us if you feel your product has a defect in manufacturing. We are willing to work with customers who order the wrong size, however it is at our discretion to authorize a return. Sizing questions should be addressed prior to purchase. Any authorized return must be clean, and in sell-able condition. A 20% restocking fee will be charged on returns. If not clean, an additional 20% will be deducted for cleaning. Our phone number is 858-268-8139 and our address is: EquiTek, 6628 Bell Court, San Diego, CA 92111.